Privacy Policy

1. Introduction

Parcels Contact ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property lookup and skip tracing platform ("Service").

2. Information We Collect

Information You Provide

• Account information: Name, email address, and password when you register.
• Payment information: Billing details processed securely through Stripe. We do not store your full credit card number.
• User content: Saved properties, notes, search queries, and feedback you submit.

Information Collected Automatically

• Usage data: Pages visited, properties viewed, features used, search queries, and interaction patterns.
• Device data: Browser type, operating system, screen resolution, and device identifiers.
• Location data: Approximate location based on IP address, and precise location if you grant permission for map features.
• Cookies and tracking: We use cookies, local storage, and similar technologies to maintain sessions, remember preferences, and analyze usage.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Process payments and manage subscriptions.
• Send transactional emails (welcome emails, activity digests, account notifications).
• Send marketing communications (you can opt out at any time).
• Analyze usage patterns to improve the product experience.
• Detect and prevent fraud, abuse, and security incidents.
• Comply with legal obligations.

4. Analytics and Tracking

We use the following analytics services:

• Mixpanel: For product analytics, user behavior tracking, and feature usage analysis.
• Meta Pixel: For advertising attribution and conversion tracking.

You can opt out of analytics tracking by using your browser's Do Not Track setting or installing browser extensions that block tracking scripts.

5. Cookies

We use the following types of cookies:

• Essential cookies: Required for authentication and basic functionality.
• Analytics cookies: Help us understand how you use the Service.
• Marketing cookies: Used for advertising attribution.

6. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers: Stripe (payments), SendGrid (email), Vercel (hosting), and analytics providers.
• Legal requirements: When required by law, subpoena, or legal process.
• Business transfers: In connection with a merger, acquisition, or sale of assets.

7. Data Security

We implement industry-standard security measures to protect your data, including encrypted connections (HTTPS), secure password hashing, and access controls. However, no method of transmission over the Internet is 100% secure.

8. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Opt out of marketing communications.
• Export your data in a portable format.

To exercise these rights, contact us at support@parcels.contact.

10. Email Communications

We send transactional emails (account confirmations, password resets) and optional marketing emails (weekly digests, product updates). You can unsubscribe from marketing emails at any time using the unsubscribe link in each email or from your account settings.

11. Children's Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected data from a child, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page. Continued use of the Service after changes constitutes acceptance.

13. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at support@parcels.contact.